**Any Free Plus Shipping Items on this site does not qualify for refunds unless received damaged or broken. Proof of damage would need to be sent to customer support and verified***
**Any Custom printed items on this site do not qualify for a refund. However, you are welcomed to cancel the related order within 24 hours of having placed the order by reaching out to customer support***
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
- Gift cards
- Some healthcare and personal care items
SPECIAL NOTE: Due to the COVID pandemic, we are unable to accept returns for hospital-use garments or masks.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Returnable Apparel / Items with obvious signs of use.
- Items not in original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
LATE OR MISSING REFUNDS (if applicable):
If you haven’t received a refund, first please check your bank account. Then contact your credit card company as it may take some time before your refund is officially posted.
Following that please contact your bank as there is often some processing time that must elapse before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable): Unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to :
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
To return your product, you should mail your product to:
You will be responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.